I’ve sent an SMS and the reply says my player name doesn’t exist...

Please, before sending another message, check that you have correctly written your nickname.
If you want,  you can write to customer service to review that incidence, although it can take several days to be solved.
Note: It is easy to confuse a ?0? (zero) with the letter ?o?, or vice-versa. It does not matter if you write the text in upper or lower case letters.

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